Star Metropolis Clinical Laboratories, Dubai commits to conduct all laboratory investigations by observing internationally recognized best laboratory practices as per College of American Pathologists (CAP) and ISO 15189: 2012 standards. The laboratory aims at becoming preferred partner for laboratory services across large geographic regions by seeking continual improvement across all facets of the laboratory services. The laboratory follows principles of integrity, transparency, ethical conduct and abides by all applicable regulations.
Quality Objectives
- To implement a quality system in compliance with ISO 15189;2012 and CAP Standards.
- Employ qualified and experienced professionals and follow best practices.
- Utilize advanced technologies effectively.
- Monitor and measure the quality of services closely by devising most relevant quality indicators across preanalytical, analytical and post-analytical phases of testing.
- Take all the measures to prevent errors by effective risk management.
- To ensure customer satisfaction including walk in, physicians and clinics/ hospitals